Hays Travel wins national recognition of customer care during the Covid-19 crisis
We’d like to shout out a big “well done” to DBN member Hays Travel who have been ranked number two in Martin Lewis’s MoneySavingExpert.com survey of 50 of the UK’s best-known travel companies for the way they have looked after customers during the Covid-19 emergency.
The survey took into account not just whether customers had received refunds for cancelled bookings, but their experience, feedback and the communications they’d received.
Hays Travel now has 2,500 experienced travel agents back at work to help their customers.
